Multiple Galaxy S23 Ultra users are reporting that one of the Samsung flagship’s most powerful features has suddenly been removed following a recent system update.
Those affected claim that, since installing the update, the option to record 8K video in high bitrate mode has been grayed out and can no longer be selected, leading to several complaints from users unhappy to find the smartphone’s highest-quality recording mode removed without warning.
Samsung’s official, and rather vague, update release notes make no mention of the feature’s removal. Instead, the company writes, “Since Samsung released a lot of improvements related to the camera and performance last month, don’t expect this update to bring anything new in terms of features or performance.”
Samsung may have had good reason to disable the option, as it’s not the first time this particular feature has been the subject of user frustration. User reports from earlier this year complain of “stuttering” and dropped frames when recording high bitrate 8K video. It should be noted, however, that other users have been able to use the mode without issue.
Disabling the mode altogether would protect users affected by the issue from capturing unusable footage while failing to notice the issue during recording, but it certainly won’t please those waiting patiently for a fix.
It would be fair to question the usefulness of any 8K video recording mode on a smartphone, but fans of the feature claim to achieve better-looking 4K footage on the Galaxy S23 Ultra when downsizing 8K recordings rather than shooting in 4K to start with. Another reason to shoot in 8K is to achieve the highest resolution possible when extracting still photos from your video recordings.
I have reached out to Samsung for comment on the issue and will update you as and when I receive further information.
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