Amazon might not have built ChatGPT, but it doesn’t seem likely to suddenly fire and then rehire its CEO either, as OpenAI did this month. As of today, Amazon does have its own AI helper—a new chatbot for Amazon Web Services named, of all things, Q.
Amazon Q is a ChatGPT-style chatbot designed for business users that will be available as part of Amazon’s market-dominating AWS cloud platform. It’s aimed at people who use AWS at work, including coders, IT administrators, and business analysts. In response to typed requests, it will help developers write code, answer questions about how to use AWS cloud services for administrators, and generate business reports by tapping into QuickSight, a business intelligence platform in AWS.
Amazon’s new chatbot is also integrated into Amazon Connect, a customer service platform, to help agents solve support requests. The company says Amazon Q can be customized to a company by accessing proprietary data, and can be programmed to work differently for different employees. It also has security safeguards designed to please wary IT bosses.
Adam Selipsky, CEO of AWS, announced Q at Amazon’s annual cloud conference, re:Invent, along with other AI initiatives, including powerful new Amazon-designed chips for training and deploying AI models like those behind Q and ChatGPT.
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