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Key Takeaways:
- Omnichannel retail technology such as Dealt is revolutionising e-commerce customer service.
- Dealt provides a comprehensive omnichannel solution for retailers and e-commerce platforms.
- Dealt offers a catalogue of +300 services at negotiated rates, with a national community of 10,000 certified professionals.
- Dealt turns product sellers into solution providers, evidenced in more than 40,000 successful operations.
- The emerging trend towards omnichannel platforms promises a bright future for this vibrant start-up.
Amidst the ever-evolving e-commerce landscape, a new kid on the block has emerged, promising to revolutionise e-commerce customer service. This is Dealt, a start-up based in Levallois, Ile-de-France, which provides a comprehensive omnichannel solution that transforms retail and e-commerce activity. With the increasing shift towards digitisation and the growing demand for seamless shopping experiences across multiple channels, Dealt steps in to meet the associated challenges.
Dealt’s solution spans from product assembly, installation, configuration, to maintenance and repair—an array of specialized services seldom found under one umbrella. This plethora of services comes packaged with technological tools for white-label service offerings, making it a one-stop platform catering to a wide range of customer service demands in e-commerce and retail activities.
But what sets Dealt apart in the crowded e-commerce arena? Firstly, its extensive catalogue of services at negotiated rates, which has garnered the trust of prestigious brands such as E.Leclerc, Mr. Bricolage, and Monoprix. Secondly, its ever-growing community of 10,000 certified professionals providing nationwide coverage—affirming Dealt’s commitment to expert service provision.
Also, Dealt’s impressive average rating of 4.86/5 substantiates the start-up’s customer-centric approach, reaffirming their commitment to deliver only the best. And with a robust technological framework, including a service platform, API, and back-office solution, Dealt continues to raise the bar for omnichannel retail technology.
Looking towards the future, the prospects seem bright for Dealt. As modern shoppers continue to seek integrated shopping experiences across physical and digital platforms, omnichannel solutions like Dealt are likely to become even more essential. Furthermore, their success within the French retail space, evidenced by accolades like winning the Trophées de l’Innovation E.Leclerc 2021 and being named the Start-up of the year 2021 at the “Connect Lille” event, highlights their potential for growth in the wider global market.
Stay connected with Dealt and follow their journey transforming the e-commerce customer service landscape through their LinkedIn.
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