While running a 5,000-agent contact center, Brian Tuite often experienced the problem of having to train new agents on the basics. The way he tells it,…
Author: News Room
In an increasingly digital world, the threat of cyberattacks looms large, affecting organizations of all sizes and across all regions and industries. Nonprofit and humanitarian organizations,…
Companies that make too-abstract claims about sustainability in their marketing and advertising might be better off opting for a more personal approach. And messages about improving…
Key Takeaways: Alfred, an AI-powered virtual assistant, aims to empower senior citizens, facilitating their active participation in communities. The project combines technologies such as ubiquitous computing,…
Socure, the identity verification service that raised a massive $450 million Series E round at a $4.5 billion valuation during the heady fundraising days of late…
Credit: Pixabay/CC0 Public Domain The U.S. Supreme Court has refused to revive a lawsuit by music website Genius Media Group Inc. accusing Alphabet Inc.’s Google of…
Douglas MacMartin, a visiting scholar at the Stanford Woods Institute for the Environment, discusses how solar geoengineering could fit into the array of solutions for the…
Before Hot Wheels Unleashed landed in 2021, there were red flags galore. Aside from one Forza Horizon 3 DLC, Hot Wheels games were bang average at…
Building a successful startup requires a highly skilled and motivated team. However, attracting top talent to an early-stage startup can be challenging. A recent study showed…
Key Takeaways: The European Commission organized a stakeholder dialogue to discuss cooperation between online content-sharing platforms and copyright rightholders under Article 17 of the Directive on…